JOB SUMMARY

The Executive Housekeeper is responsible for the organization of cleanliness and maintenance on the property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.

JOB DUTIES

• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services

• Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture

• Promote unity and teamwork throughout the department

• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep Cleaning, Laundry, and Public areas

• Communicate with guests in a professional, courteous, and helpful manner

• Manage Housekeeping teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives

• Enforce Lodge standards, policies, and procedures with staff

• Direct and evaluate the performance of staff and follow up with training where needed

• Motivate staff and maintain a cohesive team

• Hire and supervise housekeeping line employees and supervisors

• Develop and maintain training programs to create proper quality and quantity cleaning results

• Establish and ensure compliance with guest service standards

• Utilize inventories to provide high-quality housekeeping and maintenance of the units

• Initiate and maintain effective communication within the housekeeping department, and between all other departments and associates

• Ensure grooming and conduct standards for all housekeeping associates are enforced

• Provide superior cleaning techniques and results in all managed product types

• Provide feedback to management on specific furnishing and product needs

• Develop and maintain effective payable, payroll, work order, and other written paperwork systems

• Provide quality control and care of linen, supplies, and equipment

• Ensure compliance with the safety program, identify hazardous conditions, and take immediate corrective action

• Perform any other duties assigned by Management

MINIMUM REQUIREMENTS

• High school graduate or equivalent

• Must be able to speak, hear and understand the English language

• Competent in written and verbal communication

• Must be able to sit/stand/walk for long periods of time

• Ability to handle pressure situations and exercise good judgment

• Must have some knowledge of laundry

• 3 years previous housekeeping management or related experience

• Ability to directly supervise 20 people:

• Computer knowledge: Outlook/Microsoft, Teams Video Call platform and hotel-specific software 

Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification, and addition as deemed necessary by the hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.